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    Frequently Asked questions

    Hey there! Got questions? We've got answers. Check out our FAQ page for all the deets. Still not satisfied? Hit us up.

    Online trading’s primary advantages are that it allows you to manage your trades at your convenience.

    You don’t need to worry, the interface is user-friendly. Anyone can use it smoothly. Our user manual will help you to solve your problem.

    Online trading’s primary advantages are that it allows you to manage your trades at your convenience.

    Online trading’s primary advantages are that it allows you to manage your trades at your convenience.

    Online trading’s primary advantages are that it allows you to manage your trades at your convenience.

    Online trading’s primary advantages are that it allows you to manage your trades at your convenience.

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    Escalation Matrix

    Stock Broker Name Registration Number Registered Address Contact Number Email ID
    TAURUS CORPORATE ADVISORY SERVICES LIMITED INZ000258036 MB/INM000011740 IN-DP-646-2021 203, Cosmos Court, S.V. Road, Vile Parle (W), Mumbai- 400 056 +91-22-6147 1166 info@taurusgrp.com
    TAURRUS FINSEC PRIVATE LIMITED INZ000156633 204, Cosmos Court, S.V. Road, Vile Parle (W), Mumbai- 400 056 +91-22-6147 1166 info@taurusgrp.com
    TAURUS TREASURY MANGEMENT SERVICES PRIVATE LIMITED PM/INP000004490 201-202, Cosmos Court, S.V. Road, Vile Parle (W), Mumbai- 400 056 +91-22-6147 1166 info@taurusgrp.com

    Names and contact details of all Key Managerial Personnel including the Compliance Officer

    Sr. no. Name Designation Contact Number Email ID
    1 Amar Vithaldas Gandhi Chief Executive Officer/ Director +91-22-61471166 amargandhi@taurusgrp.com
    2 Purvi Amar Gandhi Whole-Time Director +91-22-61471166 purviamar@gmail.com
    3 Mihir Mehta Principal Officer +91-22-61471166 mihir.mehta@taurusgrp.com
    4 Deepali Vartak Compliance Officer +91-22-61471177 deepali@taurusgrp.com
    5 Kalicharan Pareek Director +91-22-26104922 kpareek@taurusgrp.com

    INVESTOR GRIEVANCE REDRESSAL MECHANISM

    With regards to the detailed Mechanism please find the same in the “Downloads” section of “About us” on the home page.

    Sr. no. Details of Contact Person Address Contact Number Email ID Working Hours
    1 Customer care Ms. Chinmayee Jadhav 203, Cosmos Court, S.V.Road, Vile Parle (West). Mumbai – 400056. 022-61471166 grievance@taurusgrp.com / chinmayee.jadhav@taurusgrp.com 09:30 AM to 06:00 PM
    2 Head of Customer Care Mr. Ashok Kumar Bajaj 203, Cosmos Court, S.V.Road, Vile Parle (West). Mumbai – 400056 022-61471192 ashok.bajaj@taurusgrp.com 09:00 AM to 05:30 PM
    3 Compliance Officer – Exchanges Ms. Deepali Vartak 203, Cosmos Court, S.V.Road, Vile Parle (West). Mumbai – 400056 022-61471177 deepali@taurusgrp.com 10:30 AM to 06:30 PM
    4 Compliance Officer – CDSL Ms. Heena Gandhi 203, Cosmos Court, S.V.Road, Vile Parle (West). Mumbai – 400056. 022-61471144 heena@taurusgrp.com 10:00 AM to 06:30 PM
    5 CEO Mr. Amar Gandhi 203, Cosmos Court, S.V.Road, Vile Parle (West). Mumbai – 400056. 022-26104922 amargandhi@taurusgrp.com 10:30 AM to 06:30 PM

    Please quote your Service Ticket/Complaint Ref. No. while raising your complaint at SEBI SCORES/Exchange portal.

    Please note:
    In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at
    NSE: https://investorhelpline.nseindia.com/NICEPLUS/
    BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
    MCX-SX: grievance@mcxindia.com
    CDSL: complaints@cdslindia.com

    Details of compliance officer

    Name Direct No Fax Email Grievances email
    Ms. Deepali Vartak 022-61471177 022-26104920/25 deepali@taurusgrp.com grievance@taurusgrp.com

    Know Your Stock Broker

    Client Bank Account Details

    Investors are requested to note that Stock broker –TAURUS CORPORATE ADVISORY SERVICES LIMITED is permitted to receive/pay money from/to investor through designated bank accounts only named as client bank accounts. Stock broker-TAURUS CORPORATE ADVISORY SERVICES LIMITED is also required to disclose these client bank accounts to Stock Exchange. Hence, you are requested to use following client bank accounts only for the purpose of dealings in your trading account with us. The details of these client bank accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker

    Bank Name ICICI Bank Limited AXIS BANK LIMITED
    Beneficiary Name TAURUS CORPORATE ADVISORY SERVICES LIMITED – USCNB A/C TAURUS CORPORATE ADVISORY SERVICES LIMITED – USCNB A/C
    Type of Account Current A/c Current A/c
    Account Number 000405123968 922020022915585
    IFSC Code ICIC0000004 UTIB0000004
    Branch 215, Free Press House, Free Press Marg, Nariman Point, Mumbai- 400 021 Axis Bank Ltd, Jeevan Prakash Building, Sir PM Road, Fort, Mumbai – 400001, Maharashtra
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    NSE- xxxx | BSE-xxxx | Investor Awareness | SEBI | Investor Complaints BSE | SEBI Complaints Redress System (SCORES) | Account Closure | Investor Charter SEBI Registration No: xxxx (BSE-xxxx| NSE- xxxx| MSEI- xxxx| MCX- xxxx| NCDEX- xxxx) Research Analyst: xxxx. CDSL Registration No: xxxx AMFI ARN NO:- ARN-xxxx. CIN No: xxxx, ISIN No:- xxxx, GSTIN NO:- xxxx.

    • ATTENTION INVESTORS :
      • Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
      • Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
      • Pay 20% upfront margin of the transaction value to trade in cash market segment.
      • Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
      • Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
      • Beware of fixed / guaranteed / regular returns / capital protection schemes. Stock Brokers (Brokers/Members) or their authorized persons or any of their associates are not authorized to offer fixed / guaranteed / regular returns / capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities / commodities given to the Broker under any arrangement / agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms..
      • Do not keep funds idle with the Stock Broker. Please note that your Stock Broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities/commodities, without any transaction on the Exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
      • Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your Stock Broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of Member as defaulter, the claims of clients against such Defaulter Member would be subject to norms for eligibility of claims for compensation from Member funds / IPF to the clients of the Defaulter Member. These norms are available on Exchange website at following link: https://www.mcxindia.com/InvestorServices/defaulters/sop-process-faqs-for-handling-of-claims-of-investors-ofdefaulter-member
      • Stock Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin / collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the Broker or associate of the Broker or authorized person of the Broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
      • Always keep your contact details, viz. mobile number / email ID updated with the Broker. Email and mobile number is mandatory and you must provide the same to your Broker for updation in Exchange records. You must immediately take up the matter with Broker / Exchange if you are not receiving the messages from Exchange / Depositories regularly.
      • Don't ignore any emails / SMSs received from the Exchange for trades done by you. Verify the same with the contract notes / statement of accounts received from your Stock Broker and report discrepancy, if any, to your Broker in writing immediately and if the Broker does not respond, please take this up with the Exchange/Depositories forthwith.
      • Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the Stock Broker, compare it with the weekly statement of account sent by Stock Broker and immediately raise a concern to the Exchange if you notice any discrepancy.
      • Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the Stock Broker, other than a SEBI registered Stock Broker.
      • Do not deal with unregistered intermediaries (who are not registered with SEBI/Exchanges)
      • Investment in Commodities is subject to market risk and there is no assurance or guarantee of the returns. Please read the Risks Disclosure Document and Do's & Don'ts prescribed by the commodity Exchanges carefully before investing. Details of Compliance Officer: Name: Mrs. Deepali, Email ID: deepali@taurusgrp.com, Contact No.: 022-35006933 Customer having any query/feedback/ clarification may write to compliance@taurusgrp.com and in case of grievances for Commodity Broking write to investorgreve@taurusgrp.com
      • Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
      • Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
      • Pay 20% upfront margin of the transaction value to trade in cash market segment.
      • Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
      • Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
      • Beware of fixed / guaranteed / regular returns / capital protection schemes. Stock Brokers (Brokers/Members) or their authorized persons or any of their associates are not authorized to offer fixed / guaranteed / regular returns / capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities / commodities given to the Broker under any arrangement / agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms..
      • Do not keep funds idle with the Stock Broker. Please note that your Stock Broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities/commodities, without any transaction on the Exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
      • Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your Stock Broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of Member as defaulter, the claims of clients against such Defaulter Member would be subject to norms for eligibility of claims for compensation from Member funds / IPF to the clients of the Defaulter Member. These norms are available on Exchange website at following link: https://www.mcxindia.com/InvestorServices/defaulters/sop-process-faqs-for-handling-of-claims-of-investors-ofdefaulter-member
      • Stock Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin / collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the Broker or associate of the Broker or authorized person of the Broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
      • Always keep your contact details, viz. mobile number / email ID updated with the Broker. Email and mobile number is mandatory and you must provide the same to your Broker for updation in Exchange records. You must immediately take up the matter with Broker / Exchange if you are not receiving the messages from Exchange / Depositories regularly.
      • Don't ignore any emails / SMSs received from the Exchange for trades done by you. Verify the same with the contract notes / statement of accounts received from your Stock Broker and report discrepancy, if any, to your Broker in writing immediately and if the Broker does not respond, please take this up with the Exchange/Depositories forthwith.
      • Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the Stock Broker, compare it with the weekly statement of account sent by Stock Broker and immediately raise a concern to the Exchange if you notice any discrepancy.
      • Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the Stock Broker, other than a SEBI registered Stock Broker.
      • Do not deal with unregistered intermediaries (who are not registered with SEBI/Exchanges)
      • Investment in Commodities is subject to market risk and there is no assurance or guarantee of the returns. Please read the Risks Disclosure Document and Do's & Don'ts prescribed by the commodity Exchanges carefully before investing. Details of Compliance Officer: Name: Mrs. Deepali, Email ID: deepali@taurusgrp.com, Contact No.: 022-35006933 Customer having any query/feedback/ clarification may write to compliance@taurusgrp.com and in case of grievances for Commodity Broking write to investorgreve@taurusgrp.com

      INVESTOR ALERT
      1) KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary For Stock Broking Transaction 'Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers..
      2) Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors. For Depository Transaction 'Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day...Issued in the interest of investors.
      3) No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
      4) Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of systemic wrongdoing, potential frauds or unethical behaviour through the anonymous portal facility provided on BSE & NSE website.
      5) If you want to register your complain via SMART ODR Portal click here - (on click open in blank window this URL https://smartodr.in/login ) Investor Awareness | Investor Complaints BSE | SEBI Complaints Redress System (SCORES) - (on click open in blank window this URL https://scores.sebi.gov.in /)

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